Contact & Support

Have a question, bug report, or feature request? We'd love to hear from you.

Quick answers

Documentation
Guides, API reference, tutorials
FAQ
Common questions answered

Typical response times

Free2–3 business days
Pro1 business day
TeamSame day

Typical times, not guarantees.

Team

Need a custom arrangement, higher limits, or dedicated support? Let's talk.

enterprise@cloudstackcanvas.com

Frequently Asked Questions

Is CloudStack Canvas free?

Yes — the Free tier gives you 2 active projects, 30 nodes per canvas, 25 exports per month, Simple mode, and CloudFormation JSON & YAML export. No credit card required.

What does Pro include?

Pro ($39/month) unlocks unlimited personal projects, 200 nodes per canvas, unlimited exports, Simple + Advanced mode, all 52 AWS services, CloudFormation JSON & YAML export, bidirectional IaC sync, cost estimation panel, and Git/PR export.

What is an Organization?

An Organization is a shared workspace available on Team plan ($129/month flat). You can invite team members (they join free), collaborate on shared projects, and control access with roles: Owner, Admin, Editor, and Viewer. Team plan supports up to 10 members.

What IaC formats does CSC support?

All plans export CloudFormation JSON & YAML. Pro adds bidirectional IaC sync. Terraform and CDK export are not currently supported.

Does CSC deploy infrastructure for me?

No — CSC generates production-ready IaC templates which you deploy via the AWS Console, CLI, or CI/CD pipeline.

How does Team/Organization billing work?

The Organization owner pays $129/month flat for the Team plan. Invited members join free — there are no per-seat charges. The Organization owner controls who is invited and what role they have.

How do I reset my password?

Use the "Forgot password?" link on the sign-in page. If you signed up via Google, use that same provider — password reset does not apply to OAuth accounts.

Is my infrastructure data secure?

All project data is stored encrypted at rest, and we never sell your data. Your diagrams are transmitted to a third party only when a feature you invoke requires it — for example pushing a template to your GitHub repository, or creating a share link you distribute. See our Privacy Policy for full details.